Alesis airFX Specifications download pdf (Page 27)

Chapter 4: Troubleshooting

AIRFX REFERENCE MANUAL 27

problem over with one of our technicians; if necessary, you will be

given a return order (RO) number and instructions on how to return

the unit. All units must be shipped prepaid and COD shipments will

not be accepted.

For prompt service, indicate the RO number on the shipping label.

Units without an RO will not be accepted. If you do not have the

original packing, ship the unit in a sturdy carton, with shock-absorbing

materials such as Styrofoam pellets (the kind without CFCs, please) or

“bubble-pack” surrounding the unit. Shipping damage caused by

inadequate packing is not covered by the Alesis warranty.

Tape a note to the top of the unit describing the problem, include your

name and a phone number where Alesis can contact you if necessary,

as well as instructions on where you want the product returned. Alesis

will pay for standard one-way shipping back to you on any repair

covered under the terms of this warranty. Next day service is

available for a surcharge. Field repairs are not authorized during the

warranty period, and repair attempts by unqualified personnel may

invalidate the warranty.

Service address for customers in the USA:

Alesis Service Department

12520 Wilkie Avenue

Hawthorne, CA 90250

Customers outside the USA and Canada:

Contact your local Alesis distributor for any warranty assistance. The

Alesis Limited Warranty applies only to products sold to users in the

USA and Canada. Customers outside of the USA and Canada are not

covered by this Limited Warranty and may or may not be covered by

an independent distributor warranty in the country of sale. Do not

return products to the factory unless you have been given specific

instructions to do so.

Internet Address: Important information and advice is available on

our web site:

http://www.alesis.com

Email may be addressed to:

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Alesis airFX Specifications Page 27