Alesis DEQ230D User Manual download pdf (Page 75)

Troubleshooting 6

Refer All Servicing to Alesis

We believe that the DEQ230 is one of the best signal processors

that can be made using current technology, and should provide

years of trouble-free use. However, should problems occur, DO

NOT attempt to service the unit yourself unless you have training

and experience. Service on this product should be performed only

by qualified technicians. NO USER-SERVICEABLE PARTS

INSIDE.

Obtaining Repair Service

Before contacting Alesis, check over all your connections, and

make sure you’ve read the manual.

Customers in the USA and Canada:

If the problem persists, contact Alesis and request the Technical

Support department. Make sure you have the unit’s serial number

with you. Talk the problem over with one of our technicians; if

necessary, you will be given a return authorization (RA) number

and instructions on how to return the unit. All units must be

shipped prepaid and COD shipments will not be accepted.

For prompt service, indicate the RA number on the shipping label.

Units without an RA will not be accepted. If you do not have the

original packing, ship the unit in a sturdy carton, with shock-

absorbing materials such as Styrofoam pellets (the kind without

CFCs, please) or "bubble-pack" surrounding the unit. Shipping

damage caused by inadequate packing is not covered by the Alesis

warranty.

Tape a note to the top of the unit describing the problem,

including your name and a phone number where Alesis can

contact you if necessary, as well as instructions on where you want

the product returned. Alesis will pay for standard one-way

shipping back to you on any repair covered under the terms of this

warranty. Next day service is available for a surcharge. Field repairs

are not authorized during the warranty period, and repair attempts

by unqualified personnel may invalidate the warranty.

Customers outside the USA and Canada:

Contact your local Alesis distributor for any warranty assistance.

The Alesis Limited Warranty applies only to products sold to users

in the USA and Canada. Customers outside of the USA and

Canada are not covered by this Limited Warranty and may or may

not be covered by an independent distributor warranty in the

country of sale. Do not return products to the factory unless you

have been given specific instructions to do so.

Internet Address:

Important information and advice is available on our web site:

http://www.alesis.com

Email may be addressed to Support@alesis.com.

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Alesis DEQ230D User Manual Page 75

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